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Newsletter 2: Growing Revenue When Occupancy is Low

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As the world re-opens all eyes are on the hotel industry as the segment most likely to see an early recovery in travel. Yet hoteliers need to use their crystal ball and “thumb in the wind” to manage costs, find new revenue streams, and work with a drastically reduced team through the ramp up phase.


Here are three tips on how to balance the tension between low occupancy while delivering a high quality guest experience:


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To ensure that guests feel safe, many hotels are reopening with PPE welcome kits or masks and sterilizers on hand. There’s no sure way of knowing how this will be received or how long it will last. However, what we do know for sure is that the demand for these items will extend well beyond the guest's stay. For example, recently TSA increased the amount of sanitizing hand gel that can be carried onboard an aircraft. Travelers are expected to take extended road trips where bulk size sanitizers and wipes will become a standard in every car. However, while adding masks and sanitizers is important for guest health and peace of mind, the cost can be overwhelming when occupancies are still at an all-time low.


Solution: Offer Hand Gel, Wipes, or other PPE products in your retail store to offset your welcome amenities.


Order your PPE amenities NOW for delivery in June!

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In a recent survey on labor levels by Hotel Effectiveness, as of May 17th US hotels had brought back 34% of their staff, with on average 9.1 employees per hotel. However, zero percent of those employees were in the food and beverage area.

Not only does this put food and beverage customer experience at a disadvantage, but the wide range of duties conducted by these team members including purchasing falls also to those left manning the fort.

Solution: Find reliable, high-quality food and beverage brands that can deliver a strong dining experience.


New Offer! Order three cases of any Torn Ranch product and get one case free! Offer expires June 30th. Order today!

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Most travelers are not prepared for the lack of food service that will be available during their upcoming travel. Many airports will not be re-opening snack areas and there will be limited restaurant options with reduced capacity that will add up to one thing: Guests will arrive hungry and be on the lookout for snacks “just in case”.


Now is the ideal time to expand and refresh your lobby market and other grab and go food areas. As one hotelier from Mississauga, Ontario stated:


“I’m completely revamping my market to include a full line of food, drinks, and special items, while we figure out our other food service areas."


Solution: Up the quality and assortment of your micro market food area so guests can enjoy a wider selection of food and beverages than they might have expected.


New Offer: Order any PWC Beverage over $1000 and receive a complimentary PPE Gift Pack.

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  • Next Week! Our new website launches, putting customer-centric food, beverages and essentials at your fingertips!

  • Our brand-new partner, Covered Bridge Chips are making fresh, crisp, gluten-free 100% Canadian made potato chips available to the hotel industry!

  • Order PPE today for June delivery!

  • Buy Three Get One Free! Buy three cases of Grab and Go Torn Ranch Snacks and get one free. Call today! Offer expires June 30th, 2020.

  • Order PWC Beverage over $1000 and receive a complimentary PPE Gift Pack! Offer expires June 30th.

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For immediate assistance contact: cameronree@shaw.ca Cameron Ree, Founder and CEO Concierge Connection. About Cameron Ree

Cameron Ree has been serving the hotel industry for over 20 years. It all began with a passion for helping hoteliers thrive, and a love of chocolate! Now proudly representing 8 leading gourmet brands with a shared vision for quality, sustainability and making a difference including: Torn Ranch, Loop Mission, Pacific Bottle Works, Daniels Chocolates, Cesium, Blu Element, and Hyland’s.


BOOK A CALL WITH CAM We know that ordering products for your hotel can be overwhelming and time-consuming. A 15-minute consultation call with Cam will:

  • Save you time

  • Find the best solution to your guests needs to enhance the guest experience

  • Lower your costs and increase revenue

We’re here to help! We specialize in helping hoteliers find the best food, beverage and essential products to enhance the guest experience.

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